Family Feedback

Get To Know Hearthstone from Those Who Know Us Best

We invite you to learn more about the enriching lifestyle Hearthstone Residences offer by reading testimonials from family members of Residents at our communities. Their experiences will help you understand our unique approach and why we confidently say that we are a global leader in the field of Alzheimer’s and dementia care..

Our Favorite Family Stories…

My mother was given the priceless gift of reconnecting with the part of her that is and always will be a musician. Seeing my mother’s true spirit come back to life, and shine through her eyes that day she began to play music again was an experience I will never forget. – Resident’s daughter, Englewood, NJ
Before moving here, mom was close to non-verbal and rarely smiled. Now she smiles, laughs and is once again talking. She is always clean and well cared for. She has gained weight and all of her physical and emotional needs are being met. Hearthstone’s I’m Still Here® approach really works.Family member, Massachusetts
From my first visit to Hearthstone, I felt the warmth and honesty in the atmosphere. I watched the staff show respect and I saw Residents experiencing pleasure through music and human interaction … Their kindness and respect stood in contrast to what I had observed at another, more traditional institution. Hearthstone serves not just my father, but my family as well. I appreciated the clear, thoughtful communications from the staff, and the willingness to work with me long distance—finding Hearthstone eased my anxiety and made this life event more bearable.Family member, Bellevue, WA
Thank you all for the warm welcome you’ve given my mother … Thank you for taking the time to chat with my mother and hear the stories of her life, thank you for gently caring for her needs in a way that allows her to keep her dignity. Thank you for singing and dancing with her, for the manicures and hairdressing. Thanks for being on top of her medical needs. Thank you for catering to the Ladies’ Table to make it such an enjoyable experience for them all! – Family member, Wakefield, MA
Everyone on staff at Hearthstone offers my mother the highest level of care, compassion and love. They are all professional, kind and the care Mom receives is just the best. Since the day she entered Hearthstone we have slept well, knowing all her needs are being met. Besides offering the highest level of care and programming, the staff knows our family. They also can be very funny and playful, making Hearthstone like the home Mom used to live in. “Thank you” doesn’t begin to express our gratitude, but it is a start.
When we found Hearthstone, we felt like we struck GOLD! I cannot begin to tell you of the loving, and caring staff, that go above and beyond the call of duty. My aunt lived at Hearthstone for five and a half years, living to be one hundred years old. My aunt reached this milestone because of the wonderful care she received while living at Hearthstone. I had complete and total peace of mind knowing that every caregiver at Hearthstone loved my aunt. I never had to worry about anything knowing how well cared for she was. I prayed my aunt would pass here at Hearthstone with her extended family, and my prayers were answered. She passed with dignity in the arms of her family and extended family. I highly recommend Hearthstone for your loved one.

I am writing this letter of gratitude to the nurses and staff at Hearthstone Alzheimer’s Care Center, where my 97-year-old mother is a resident. Mom suffers from Alzheimer’s disease and age-related dementia, and was living in a local assisted living residence and then the attached nursing home. After a short time in the nursing home, the family began to notice that the level of care provided was substandard. Mom was often in a neglected state and spent most of her day in a wheelchair, warehoused outside her room.

Feeling frustrated, I went online and after filling out an online form, received a phone call the next day from an advocate, and soon had mom moved to Hearthstone Alzheimer’s Care Center. The difference in the care given at this warm and homey place is astounding. Before moving here, mom was close to non-verbal and rarely smiled. Now she smiles, laughs and is again talking. She is always clean and well cared for. She is being properly fed and has gained weight. All her medical, physical and emotional needs are being met.

Hearthstone’s Montessori-based approach to Alzheimer’s/Dementia care really works. It has been a year now, and mom is doing well. For anyone who is in need of Alzheimer’s or Dementia nursing home care, I would recommend Hearthstone without reservation.
Thank you, again, to the wonderful folks at Hearthstone, for enabling our family to have peace of mind. – Family member, Massachusetts

When our aunt entered Hearthstone in a wheelchair unable to walk or feed herself, she seemed like a caterpillar trapped in a cocoon. Over a period of a few weeks, like a butterfly, our aunt began to grow and flourish. She is ambulating independently with a walker, with little or no assistance. Gingerly and cautiously, she began to gain weight, and converse fluently and lucidly with her new friends.On our visits, she discussed the weather, participated gleefully in the numerous social activities, and sang and danced freely.


We will always be extremely indebted to you for giving our aunt a “new life”. – Family member, Maryland

I give my applause to your very unique and effective program through which my mother has greatly stabilized and flourished in a way that is nothing short of miraculous. In the three months she has been at Hearthstone her health has improved, her emotional state has become happier and less stressed, and her symptoms seem less obvious. On a special note, my mother has given the priceless gift of reconnecting with the part of her that is and and always will be a musician. Seeing my mother’s true spirit come back to life and shine through her eyes that day she played music again was an experience I will never forget. – Family member, New Jersey
To all the staff members of Hearthstone–I have watched, with pleasure and reassurance, the loving care you give to my husband and the other residents. I appreciate the fact that you work as a team to make his life as pleasant and as comfortable as possible… and that you are always on top of the situation. – Family member, Massachusetts
Coming from another Alzheimer’s residence, we had no idea there is is such a difference between facilities. While we thought the transition would be difficult, the Hearthstone staff took their time, followed her lead and were able to incorporate our mother into the community. When Mom smiled at them, I could see her genuine appreciation for your caring staff. The staff also led us down the road gently and with confidence. Even the sharing of difficult news was always done with the utmost sensitivity and gentleness. Your experience shows, and inspired our confidence in you and ourselves. – Family member, Massachusetts
I appreciate your laughter and your humor, and I know my husband does too.  I’ve seen him laugh with you. And I appreciate the fact that you care for me, and my needs and concerns, when I visit, and that I can go home, knowing he is in good hands. – Family member, Massachusetts
When Heather and Nancy were leaving after evaluating my mother’s progress, Mom gave them a glowing smile, waved, and called out “I love you.” You are all her “Loves” and she calls Hearthstone her home. Family member, Massachusetts
I am so happy to have found Hearthstone! I moved my mom to Hearthstone from another assisted living facility a year ago and I wish I had moved her sooner. I was very anxious and concerned about how my mom would adjust to her new home. The staff at Hearthstone quickly alleviated all my concerns. They were all so warm and welcoming to my mom and to me. They put me at ease right away and my mom adjusted without a problem. She is relaxed and comfortable all day. I knew right away that I had made the right decision. It is wonderful how all the very loving and kind staff is familiar and involved with all the residents. The staff is very supportive of the families, too. I feel like they are working with me to make sure my mom has the best care as the disease progresses. Thank you Hearthstone family! – Family member, New Jersey
My husband has Alzheimer’s and I was so very blessed to have found Hearthstone for his care. His disease has taken away his ability to communicate in any meaningful way and he needs help with all of his daily tasks. While my husband is gentle person by nature, he can be downright difficult if he feels unsafe or pressed to do something he doesn’t want to do. Unfortunately, I learned the hard way that not all facilities have the loving, able touch of Hearthstone. Before coming there, he was in a beautiful facility that claimed to provide memory care and cater to Alzheimer’s and dementia. Not so. My husband was regularly acting out. Care was substandard. Training was nonexistent. When I switched to Hearthstone the difference was like night and day. Every staff member was well trained. Every caregiver was loving and kind. Every administrator was involved and helpful. The first time I saw a staff member bend down and express genuine love for a resident, I cried tears of joy. I had never seen that before but now I see it every day. My husband has stopped acting out and wandering.

The caregivers at Hearthstone are extraordinarily hard working and dedicated to providing the best possible care for the residents of Hearthstone who are treated like family members. They are always patient, respectful, and attentive. Not just the activities director (who is extraordinary) but all staff members go beyond and above to find activities that will stimulate and engage the residents. They don’t have a cookie-cutter approach to their care. They work hard to connect with residents based upon their unique needs.

Caregivers (including the housekeepers) working at Hearthstone are nothing short of angels. I have the highest respect and praise for them all. It’s because of them that I have peace of mind knowing my husband is well cared for and loved every day, even when I’m not there to personally observe it. I know because he is happy and contented. He whistles and blows raspberries a lot these days (his way of communicating that he is OK). I’m blessed and grateful for their care. Family member, New Jersey

My 90 year old Mother-in-Law has been a resident at Hearthstone for a year and a half now and our family is extremely satisfied with the care that she is given there.

The Nurses, Aides, Staff and Managers are all wonderful, caring people who go above and beyond to ensure that my Mother in Law is able to enjoy each day to the fullest. Whether they’re helping her apply her make-up, pulling on her compression stockings (not an easy task), or helping her create a masterpiece for their Art show, it’s evident that the staff truly enjoy what they do.

It’s Hearthstone’s unique approach to care, with programs and activities that keep residents continuously engaged and interested, that has enhanced her quality of life.

She’s so happy and her days are filled with thoughtful meaningful programs like Culinary Club, Artists Guild, Music and Movement, Poetry Club, Sing-A-Longs, and Hospitality Club, just to name a few.

Whatever the future holds, I’m confident that she’s in the right place with people who genuinely care for her and who treat her with the respect and dignity that she deserves. I can’t express enough what a relief it is knowing that.

The staff are wonderful caring people. Family member, New Jersey

My family and I were so blessed to have found Heartstone for my mom. Each staff member there treated her like she was their family member. The last few days of her life were exceptionally hard. The staff was there provided my mom and my family around-the-clock care so she did not pass away alone. Her time there was always filled with great events and smiling faces. My family and I feel blessed to have found such a wonderful place for my mother. She will rest in heaven and be at peace knowing that there are such caring people in this world who touched all of our hearts. Thank you so much for all your love and support. – Family member, New Jersey
My mother lived at Hearthstone for six months. Each and every staff member was wonderful. I am absolutely sure that Mom received excellent care. Hearthstone provides a wonderful environment for enjoying the current moment. Family member, Massachusetts 
Words can’t describe the gratitude I feel to Hearthstone for taking such exquisite care of my husband. The entire staff is trained in dementia care, and they treat the residents with respect, affection, and tenderness. My husband requires assistance to toilet, bathe, and dress, and he is always clean, groomed, and well dressed. This attentive care has enabled him to retain his dignity. The nurses are knowledgeable and dedicated, and in frequent communication with me about my husband’s condition. There is always something fun for the residents to do (seven days a week), and the activities are varied, stimulating, and matched to the residents’ level of ability. The family-like atmosphere is warm and friendly and I always feel welcomed when I visit. Hearthstone provides a safe and loving home for my beloved husband. I couldn’t recommend this organization more highly. Family member, Massachusetts 

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